Shipping & returns
We typically ship same day so your item(s) get to you without delay. (Monday-Friday before 3PM)
Flat Rate shipping is $6.99, unless specify for 2-3 Day Insured shipping which is $9.99.
International Rate shipping is $9.99.
For international orders, customer accepts full responsibility once the product has been shipped.
Specifics and Restrictions:
We allow returns & exchanges of unused products within 30 days from original purchase date.
You will be refunded the amount you paid minus Shipping Costs & a 20% Restocking Fee. Shipping Costs & Restocking Fee will not be refunded. If you used a discount when purchasing, you will receive the discounted price returned to you. This means you will not receive the full retail price when you did not pay the retail price.
Due to health and safety concerns with the type of products we sell, we are unable to take back items in which the manufacturer’s seal has been broken.
How to Return or Exchange:
When returning an item please email info@VitaKana.com for instructions and your order number. Please do not ship the product before contacting us as we cannot guarantee your return.
Buyer is responsible for All Shipping and Tracking Costs for the return, plus a 20% Restocking Fee. Please make sure you get a shipping receipt from the carrier as we are not responsible for items lost in shipping.
If you have questions or concerns please contact us.